Refund & Return Policy
We at Uiworld believe in full Customer Satisfaction & always help our customers as much as we can.
Please read the below policy in detail. When you place an order with us it is understood that you have read and agreed to the policy mentioned below.
We support cyclists with a friendly return policy and try to help you in all cases.
If you receive a product with damaged packaging from a courier partner, DO NOT ACCEPT the package, so that the liability does not shift to you. We will handle returns and exchanges for all the items that come to you with intact packaging.
Please note all the bicycles purchased from uiworld.in are to be assembled at a brand-authorized store to avail of warranty.
RETURNS & EXCHANGES
In case of
- Functioning defect (eg - pump not working), email us within 7 days and get an exchange or credit note. There are no cash refunds.
- Wrong item received, email us within 48 hours and get a refund/exchange.
- Damaged item (missing/broken part), email us within 48 hours and get a refund/exchange.
- Size issue for apparel, email us within 48 hours and get an exchange. If the desired size is not available then get store credit. Size is considered wrong if it does not match the description on the site. Read the size chart carefully before ordering.
- Cancellation, you may do so if it is not shipped yet and get store credit.
- Shipped Items cannot be returned unless they meet the conditions to check eligibility. Add photos/video of the issue.
The item sent back must
- Have the tags still attached to the product as before
- Have original, unripped packaging (the courier bag may be ripped)
- Be in resellable condition
- Unused, unworn, unwashed
NOT VALID FOR RETURNS/EXCHANGES
- Products bought during SALE are not eligible for exchange/returns.
- Intimate-use items like cycling shorts, socks
- Shimano products unless damaged or the wrong item
- Nutrition items
- Sun Glasses
HOW THE REFUND AMOUNT IS CALCULATED?
If you purchase the product for Rs.10000 and pay Rs.1000 as shipping charges then the total order value is Rs.11000.
The following would be the refund amounts for the various options chosen:
Refund to Original mode of payment or UPI = 11000 (order value) - 1000 (shipping) - 500 (return processing fees) = 9500
Refund to Store Credit = 11000 (order value) - 1000 (shipping) = 10000
Exchange = 11000 (order value) - 1000 (shipping) = 10000
HOW TO PROCESS A RETURN
Visit Refund & Exchange Portal to check eligibility and submit your requests
All refunds/exchanges/store credit etc will be processed after the item is received by us If the issue is seen as valid and the product is deemed to be in a resellable condition.
If you report an issue after 7 days of receiving the item, it will be treated as a warranty issue. Our team will help facilitate genuine warranty cases with our suppliers or help you connect with their official representatives in India for direct resolution of the problem if required. For any dispute with warranty resolution, we recommend contacting the brand directly. Our support team can help with the contact details wherever possible.